1. Refund Eligibility

1.1 Refunds are only considered if a technical issue prevents you from accessing or completing your mock exam.

1.2 Refund requests must be submitted within 7 days of purchasing the exam.

2. Non-Refundable Cases

2.1 No refunds will be issued once you have successfully completed a mock exam and received your results.

2.2 Refunds are not available for dissatisfaction with exam content or results. Our exams are created by top scorers, and while they are designed to help you prepare, we cannot guarantee specific outcomes.

3. How to Request a Refund

3.1 To request a refund, contact our customer service team at contact@aplusvalley.com with your order number and a detailed description of the issue.

3.2 We will review your case and respond within 5 business days with a decision regarding your refund request.

4. Processing Time

4.1 If your refund is approved, the amount will be credited to your original payment method within 7-10 business days.

5. Policy Changes

5.1 APlusValley reserves the right to modify this refund policy at any time. The updated policy will apply to all future purchases.